2025 Los Angeles Fire Resources

Resources and Updates:

Housing/shelter: 211 LA is partnering with Airbnb to offer free temporary shelter for people displaced from their homes by fire. Start by filling out this form.

For Home Renters:

  • Renters Insurance Claims: Contact your insurance provider immediately to start a claim. If you need assistance, reach out to the California Department of Insurance at 1-800-927-4357 or visit www.insurance.ca.gov.
  • Temporary Housing: FEMA may provide temporary housing assistance. Apply at www.disasterassistance.gov or call 1-800-621-3362.
  • Local Shelters and Housing Resources: Contact Los Angeles County 2-1-1 for emergency housing assistance and shelter locations.
  • Grant Assistance to a Household: Apply for FEMA Assistance here.
  • Report Housing Violations to the Los Angeles Housing Department: File complaints about unsafe living conditions at multifamily rental properties here or call (866) 557-7368.
  • City of LA Landlord Harassment Complaints: File complaints with the LA City Housing Department online or by calling (866) 557-7368. You can also contact LAPD for illegal evictions or utility shutoffs.
  • Report Housing Violations for the County of Los Angeles: Call (800) 593-8222 or email rent@dcba.lacounty.gov (Mon–Fri, 8 a.m.–4:30 p.m.).

Report Rent or Price Gouging: Report violations to the California Attorney General here.

  • The LA County Board of Supervisors declared local emergencies because of the Eaton Fire and Palisades Fires. This means, in most circumstances, businesses cannot increase the price of goods and services by more than ten percent (10%) for consumers impacted by an emergency. This also applies to hotel and motel rooms, rental housing, animal boarding, and short-term rentals.
  • Reporting: If you believe you have been overcharged for goods, services, or housing, keep your records and receipts. Here’s how to file a price gouging complaint:

For Homeowners:

  • Homeowners Insurance Claims: Begin your claim by contacting your insurance company. For claim disputes or questions, contact the California Department of Insurance.
  • Property Tax Relief: If your home was damaged or destroyed, you may be eligible for property tax relief. Visit the Los Angeles County Assessor's Office at assessor.lacounty.gov.
  • Debris Removal: Los Angeles County provides debris removal services for affected properties. Visit dpw.lacounty.gov for details.
  • Small Business Administration Loans:
    • Loans cover up to $100,000 for personal property loss and up to $500,000 for home repairs.
    • Loans are not available for second homes or vacation properties.
    • Repayment terms are up to 30 years with a max 4% interest rate.
    • Payments and interest are deferred for the first 12 months.
    • Apply for SBA assistance here.

For Vehicle Owners:

  • Auto Insurance Claims: File a claim with your auto insurance provider for fire-damaged vehicles. If uninsured, contact local charities or FEMA for possible aid.
  • DMV Assistance: The California DMV offers fee waivers for replacing lost or damaged documents. Visit www.dmv.ca.gov or call 1-800-777-0133.
  • Towing and Storage: If your car was towed or damaged, check with local law enforcement for recovery assistance.

Emergency Housing Assistance:

  • Homeless Shelter Directory: Find shelters listed by state here.
  • Salvation Army Emergency Disaster Services: Provides food and shelter during disasters. More info here.

Insurance Claims Support:

  • The California Department of Insurance is available to help with insurance coverage questions and claim disputes. Call 1-800-927-4357 or visit their Wildfire Resources.

Road Closures

Follow the links below to stay up-to-date on road closures for the Palisades Fire. 

Support Emotional and Mental Health

Displacement and loss bring immense emotional strain. These resources can help.

  • CalHOPE: Offers free crisis counseling for disaster survivors. Phone: 833-317-4673  calhope.org
  • Disaster Distress Helpline: Provides 24/7 emotional support for those affected by natural disasters. Phone: 1-800-985-5990 or Text: “TalkWithUs” to 66746.
  • LA County Department of Mental Health: Offers resources for individuals and families dealing with trauma. Phone: 1-800-854-7771 dmh.lacounty.gov

Evacuation Checklist

Before Evacuating:

  • Prepare a Go-Bag:
  • ID, passport, insurance documents
  • Medications and medical devices
  • Non-perishable food, water, and hygiene kits
  • Flashlight, batteries, and first-aid supplies
  • Protect Your Home:
  • Shut all windows and doors.
  • Turn off gas and electricity if instructed.
  • Move flammable items away from your house.
  • Plan Your Route:
  • Identify multiple evacuation routes.
  • Stay informed through CAL FIRE (fire.ca.gov).

 

Specific Needs:

For Elderly Residents:

  • Ensure mobility aids, medications, and emergency contact lists are ready.

For People with Disabilities:

  • Prepare assistive devices and written instructions for caregivers.

For Unhoused Individuals:

  • Contact LAHSA for transportation and shelter assistance (213-683-3333).

UC Students:

  • General resources here

Advocate for Policy Change

Push for better disaster preparedness, sustainable infrastructure, and climate change mitigation policies. Join organizations like:

Lost and Found Hotline for Animals

  • Eaton Fire:

    • Report lost and found animals or animals left behind by calling the Eaton Fire Animal Rescue Hotline at (626) 577-3752.
    • If you need help retrieving your pet from an evacuation area, please call (213) 270-8155.
    • For the most up-to-date information, please visit the Pasadena Humane Society website.
  • Palisades Fire:
    • For residents evacuated within the City of LA, please call (213) 270-8155 and a care team will provide assistance.
    • If you found a pet or if you lost a pet, please visit PetCo Love Lost System.

Stay Informed:

Monitor fires across the county at CalFire’s website

Download the Watch Duty app to monitor active wildfires

Click here to sign up for NotifyLA updates

Follow updates from the Los Angeles Fire Department

 

AT&T: The telecommunications company announced it is offering wildfire areas unlimited data, talk and text through Feb. 6. Visit their official site for a list of valid zip codes.

Verizon: Verizon announced it will waive call, text and data charges for customers in hardest hit areas. The company also deployed free Wi-Fi and charging stations at three wildfire shelters.

UHAUL: Providing free storage for 30 days for fire victims. Click Here.